Existing Member? Sign In | New Member? Register Here


Exceptional Customer Experience - Exceptional Work Experience

PC® travel services is operated by 8742995 Canada Inc., d/b/a Travel Nation Canada. A fundamental core value for Travel Nation Canada is our desire to go above and beyond for our customers, delivering exceptional customer service each time we interact with them. If you would like to have more information about becoming part of this dynamic team please contact us at 1-844-862-8466 or fill out the below form to apply.


CURRENT OPENING: Air Online Support Agents

Job Type: Full-time

We are looking for Air Online Support Agents to join our growing team located in Mississauga.

You will be responsible for managing and supporting online bookings as well as air reservations.


Job Description:

  • Build air itineraries for Canada and US , with pricing options via the company’s proprietary booking platform
  • Manage and support online bookings, multiple queues and inboxes.
  • Work directly with Travel Nation and other designated brand customers and/or their travel advisors.
  • Process ticket requests, confirmations and invoices plus all schedule changes from the airlines ensuring there is no disruption to the client’s itinerary.
  • Maintain up to date knowledge of company’s airline contracts with preferred suppliers to ensure best utilization opportunities.
  • Utilize excellent customer service skills to resolve any issues that surface with customers air travel arrangements.
  • Working proficiency in GDS Apollo.



  • Strong ability to multi-task in a fast-paced environment
  • Excellent interpersonal and communication skills (both written and verbal)
  • Exceptional customer service skills
  • Ability to manage conflicting priorities to ensure customer satisfaction levels are achieved
  • Strong GDS skills, specifically Travelport/Apollo
  • Ability to handle re-issuing BSP and ARC documents through Apollo
  • Ability to work independently as well as part of a team from Mississauga location
  • 2-3 years of Travel Industry experience or travel education equivalent
  • TICO Certified


Apply now using the form below. We look forward to hearing from you!


Become part of this dynamic team
To prevent us receiving spam emails, please type the text that appears above into the entry box and submit.