Contact Centre Hours:

Mon to Fri 9:00 a.m. to 10:00 p.m.

Sat 9:00 a.m. to 8:00 p.m.

Sun 10:00 a.m. to 6:00 p.m.

Times shown are in EST

 

COVID19 – Additional Pre-Travel Information


Considering the COVID19 pandemic many airlines, airports, countries, even cities have different entry requirements for health and safety purposes regarding COVID19. Those requirements are being reviewed and updated regularly, so please ensure that you check the latest advice immediately prior to undertaking any travel.

Travelers may be required to undergo temperature checks, wear face masks and gloves at all times from entry to the airport of departure, to country of arrival, including public and private transport facilities, public areas such as casinos, hotels and retail. The completion of a Travel Authorization Form or other health documentation prior to travel may be required as well. If a required Travel Authorization form has not been completed and approved for some destinations, you or members of your party may be denied boarding.

You may be required to complete a public health passenger locator form to protect your health. Public health officers require you to complete this form whenever they suspect a communicable disease onboard a flight. Your information will help public health officers contact you if you were exposed to a communicable disease. It is important to fill out this form completely and accurately. Your information is intended to be held in accordance with applicable laws and used only for public health purposes.

We recommend that you print and complete this before check-in. https://www.who.int/ihr/PLC.pdf?ua=1


For the latest government information on your destination and for advice on travel, we recommend that you refer to the following websites: https://travel.gc.ca/.

Domestic and international travel information.

Please stay informed of the latest information on the COVID-19 outbreak available on the WHO website and through your national and local public health authority. The situation may change rapidly please check regularly for the latest news here.

For more comprehensive information on travel to other countries including entry restrictions and quarantine requirements visit www.iata.org/en/programs/covid-19-resources-guidelines/covid-gov-mitigation/.

We also advise you to check your airline’s website for up to date COVID19 information. Please do not hesitate to call us you require any assistance 1-844-862-8466.


Contact us directly