Contact Centre Hours:

Mon to Fri 9:00 a.m. to 10:00 p.m.

Sat 9:00 a.m. to 8:00 p.m.

Sun 10:00 a.m. to 6:00 p.m.

Times shown are in EST

 

PC® Travel

Call toll free: 1-844-862-8466

 

PC OptimumTM points

By phone (24 hour) Call toll-free at 1-866-727-6468

 

PC Financial

Call toll-free at 1-866-246-7262

 

PC Optimum InsidersTM subscription

Call toll-free at 1-833-724-6743


Frequently Asked Questions


For purposes of these Frequently Asked Questions, "we", "us" and "our" refers to 8742995 Canada Inc. dba Travel Nation Canada.


What are the benefits of booking with PC® Travel?

PC® Travel is the only place where you can earn PC Optimum™ points on travel product. Book with confidence! PC® Travel bookings are protected by our Best Price Guarantee.


How do I take advantage of earning PC Optimum™ points and bonuses with PC® Travel?


If you are a PC Financial® Mastercard® holder there are 2 offers just for you.

  1. Earn up to 3x the regular 10 PC Optimum™ points per dollar as a PC Financial® Mastercard® holder.
  2. Access to periodic exclusive bonus points promotions.

PC Financial® Mastercard® holders earn PC Optimum points on travel purchases. PC Financial® Mastercard® and PC Financial® World Mastercard® earn 2x points on every PC® Travel purchase. PC Financial® World Elite Mastercard® earn 3x points on every PC® Travel purchase.

Plus, if you are a PC Optimum Insiders™ member, you will get 5% back in PC Optimum points for all PC® Travel flight, hotel, cruise, car rental and vacation package bookings (after any discounts and before taxes) Conditions apply; see the PC Optimum Insiders™ subscription terms and conditions at https://pcoptimum.ca/insiders/en/terms-and-conditions.


How do I become a PC Optimum Insiders™ member?


You can apply online at www.pcoptimum.ca/insiders to sign up.

The PC Optimum Insiders™ subscription is available to PC Optimum™ members. Giving access to even more rewards, convenience and inspiration with PC® products and services. This includes 5% back in PC Optimum points on all PC® Travel flight, hotel, car rental and vacation package bookings (after any discounts and before taxes) Conditions apply to all benefits, see the PC Optimum Insiders™ terms and conditions at https://pcoptimum.ca/insiders/en/terms-and-conditions


How do I apply for a President's Choice Financial Mastercard®?


You can apply online www.pcfinancial.com or call PC Financial directly 1-866-246-PCMC (7262).


How do I become a PC Optimum™ member?


You can sign up online by downloading the app, or at www.pcoptimum.ca.


Do you offer discounts to PC® customers?


Yes, along with special bonus offers and promotions.

PCTravel.ca offers a multitude of travel deals and special offers. Travel discounts and promotions are included and displayed on our website.


What is the PC® Travel Best Price Guarantee?


The PC® Travel Best Price Guarantee offers PC® Travel customers peace of mind. If you find a lower advertised Canadian dollar price than that advertised on our website at time of booking, and the rate is verified by PC® Travel, not only will we match the lower rate, we will reward you with 25,000 BONUS PC Optimum points on your booking.
Please visit https://www.pctravel.ca/info/price-match-guarantee.aspx for full terms and conditions.


What is the payment policy when booking with PC® Travel?


Full payment at the time of booking is typical for most travel product and service. However, if booking a package vacation, and you are booking in advance, you may have the opportunity to apply a deposit only. Deposit requirements vary by departure date and supplier. Our website will reflect the payment required at the time of booking.


How can I make a change to my PC® Travel booking?


All changes are on a request basis only and may not be guaranteed. Please note changes to your booking may incur additional administration fees and/or an increase to the original price. Please call the PC® Travel Call Centre at 1-844-862-8466 to find out.


What is the cancellation policy with PC® Travel?


All bookings are typically 100% non-refundable. Cancellation policies and penalties vary by travel provider, airline and/or tour operator. Contact the PC® Travel Call Centre at 1-844-862-8466 to find out.


How do I pay the remaining balance for my PC® Travel booking?


If you paid a deposit only, and the final balance is due, you must call the PC® Travel Call Centre 1-844-862-8466 to apply the payment.


I booked online, is my booking confirmed?


Online reservations are processed within 24 hours. You will receive a notice via email to advise your booking is being processed. A booking is considered confirmed once you have received an official invoice. Please note there are instances such as credit card verification, third party restrictions, fraud parameters, tour operator or supplier inventory changes etc. that are beyond our control and may disrupt or interfere with the booking process. In those cases, we will work with you directly to finalize your travel arrangements.


How do I get my travel documents?


All travel documents are sent directly to you via email. Airline tickets are issued within 24 – 48 hours from the time of the booking. Packaged Vacations, hotel, cruise and car documents are sent 21 days before your travel date.


How do I know if I have the proper identification to travel?


We recommend every Canadian citizen travel with a valid Canadian passport. Please note that certain destinations or airlines require the passport to be valid for 6 months from the date of travel. If you are not a Canadian citizen and/or are unsure of the documentation required for your travels please go to https://travel.gc.ca/ or https://www.visahq.ca/ to find out. The name(s) reflected on the airline tickets, itinerary or vouchers must match your travel identification exactly. Inaccuracies may result in denied boarding at the airport or denied entry into foreign destination.


How do I know what points are earned when I book with PC® Travel?


Our website clearly reflects points earning for each product advertised. Once you have booked and paid for your vacation with your PC Financial Mastercard®, your account will be credited with the points earned on your purchase.

Will I earn bonus PC Optimum™ points with my PC Financial® Mastercard® or PC Optimum Insiders™ subscription if I book directly with the airline, hotel, tour operator or through another travel agency?

You will not earn PC Optimum™ points unless you book your travel arrangements with PC® Travel directly.


How will my PC Optimum™ points appear on my account?


For PC Financial® Mastercard® holders: Regular points earning for PC® Travel will be added to your account within 5 business days. Bonus and/or promotion points for PC® Travel will be added in a second transaction within 5 weeks.

For PC Optimum Insiders™ members: PC Optimum™ points earned from the PC Optimum Insiders™ subscription, will be awarded within two (2) weeks of commencement of travel.


How do I know what points are earned when I book with PC® Travel?


For PC Financial® Mastercard® cardholders our website clearly reflects points earning for each product advertised. Once you have booked and paid for your vacation with your PC Financial® Mastercard®, your account will be credited with the points earned on your purchase. Points will be deducted in the event of cancelled or refunded travel services.

Any PC Optimum™ points earned from the PC Optimum Insiders™ subscription specifically, will be included in the points earning for each product advertised on our website and awarded into your account within two (2) weeks of commencement of travel, and will be deducted in the event of cancelled or refunded travel services at time of travel.


Will I earn bonus PC Optimum™ points with my PC Financial® Mastercard® and/or PC Optimum Insiders™ subscription if I book directly with the airline, hotel, tour operator or through another travel agency?


You will not earn PC Optimum™ points unless you book your travel arrangements with PC® Travel directly.


I am missing PC Optimum™ points that I earned with my purchase with PC® Travel.


If you are missing PC Optimum™ points for PC® Travel earned through a purchase, please contact PC Optimum™ customer service directly at 1-866-PC POINTS (727-6468). Keep in mind that for PC Financial® Mastercard® purchases, PC Optimum points are earned only on the dollar amount charged to your PC Financial® Mastercard®.

Remember, PC Optimum points earned from the PC Optimum Insiders™ subscription specifically, will not be awarded into your account until within two (2) weeks after commencement of travel.


I am missing PC Optimum™ points earned during a PC® Travel promotion event.


Points earned through promotional offers (not regular earnings) may take up to 5 weeks to appear in your account. If you wish to investigate further, please contact the PC Optimum Call Centre at 1-866-PC POINTS (727-6468).


I have questions regarding my President's Choice Financial® Mastercard® Account.


For all non-travel related inquiries, such as changes to your pin number, request to increase credit limit, you must contact PC Financial directly at 1-866-246-PCMC (7262). PC® Travel does not have access to your President's Choise Financial® Mastercard® account.


Is travel insurance automatically included with my President's Choice Financial® Mastercard®?


President's Choice Financial® Mastercard® cardholders do not include a travel Insurance coverage. It is advisable that all travelers purchase the proper travel insurance coverage. PC® Travel can offer the right travel insurance plan for you. Call 1-844-862-8466 to speak with one of our Travel Advisors.